Returns & Refunds

We want you to be happy with your Palm Isle Trading purchase. Most regularly priced items may be returned within 30 days of delivery, subject to the conditions below.

Return Eligibility

To be eligible for a return, merchandise must be:

• Unworn, unused, and in its original condition
• Free from signs of wear, damage, fragrance, or alteration
• Returned with all original tags attached and original packaging, when applicable
• Accompanied by proof of purchase

Palm Isle Trading reserves the right to refuse returns that do not meet these conditions.

Initiating a Return

To request a return, please contact us at Info@palmisletrading.com within 30 days of delivery. We will provide return authorization and instructions for returning your item.

Authorized returns must be shipped within 7 days of receiving return authorization. Returns shipped after this period may not be accepted.

Returns sent without prior authorization may not be accepted.

Non-Returnable Items

The following items are not eligible for return:

• Fragrances and beauty products
• Special orders, custom or personalized items
• Sale and final-sale merchandise
• Gift cards

Return Shipping

Customers are responsible for return shipping costs unless an item was received damaged, defective, or incorrect.

Please package returned merchandise securely to prevent damage in transit.

Original shipping charges are non-refundable.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within seven days of delivery. We will work with you to arrange an appropriate replacement or refund.

Exchanges

We do not offer direct exchanges. If you would like a different size, color, or item, we recommend placing a new order and returning the original item in accordance with our return policy.

Refunds

Once your return has been received and inspected, we will notify you when your return has been approved.

Approved refunds will be issued to the original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at Info@palmisletrading.com.

Palm Isle Trading reserves the right to limit or refuse returns that do not meet the terms of this policy.