Shipping Policy

Order Processing

Orders are typically processed and shipped within 1–3 business days, excluding weekends and holidays.

During holidays, promotions, or other high-volume periods, processing times may be slightly longer.

Shipping Rates

Shipping rates are calculated at checkout based on your order and delivery location.

Order Fulfillment & Split Shipments

Orders are generally fulfilled in the order they are received.

Occasionally, items within the same order may ship separately due to availability or fulfillment location. There is no additional shipping charge for split shipments, and tracking information will be provided for each package.

If an item is back-ordered or otherwise delayed, we will contact you with an update.

Delivery Times

Delivery estimates provided at checkout or by the shipping carrier are estimates and are not guaranteed. Weather, holidays, carrier delays, and other circumstances outside of our control may affect delivery times.

Tracking Your Order

Once your order has shipped, you will receive an email with tracking information.

Please allow up to 24 hours for tracking information to update after receiving your shipping confirmation.

Lost or Missing Packages

If tracking shows that your package has been delivered but you are unable to locate it, we recommend first checking around your property, with other members of your household, neighbors, building management, or mailroom, as applicable.

Carriers occasionally mark packages as delivered before they actually arrive, so we recommend allowing 1–2 business days for the package to appear.

If your package is still missing after two business days, please contact the shipping carrier to initiate a claim. You may also contact us at Info@palmisletrading.com, and we will be happy to provide any order or shipping information needed to assist with the claim.

Palm Isle Trading is not responsible for shipping delays caused by the carrier or for packages confirmed as delivered to the address provided at checkout. We will, however, do our best to assist should a delivery issue arise.

Shipping Address

Please review your shipping address carefully before placing your order. Palm Isle Trading is not responsible for delays or delivery issues resulting from an incorrect or incomplete address provided at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We will make every effort to update the address before your order ships, but changes cannot be guaranteed once an order has entered fulfillment.